要成為一間優質公司，除了提供高品質的產品外，完善的售後服務同樣重要！ 貼心的客戶服務能夠提升服務的完整性，讓用戶擁有一流的客戶體驗，提升滿意度讓公司在行業競爭中脫穎而出！
一流的客戶服務必備三大元素：
1. 24小時全天候專業支援
專業客服年中無休！除了電話客服外，還可透過聊天機械人、電郵、網上平台等多種管道服務，即時支援多種語言服務，確保溝通無阻力。
2. 度身訂做的客服管理流程
因應來自不同行業的客戶，經驗團隊將制定不同的專業客戶服務流程，例如為IT行業導入ITLT制度等，確保資訊能夠全面地傳遞到客戶，迅速解決問題，提高團隊生產力。
3. 超過99%的服務可用性
時刻維護設備，打造高可靠性的環境，保證客戶服務24小時以最佳狀態隨時候命。
We understand that great aftersales service will improve customer experience. With positive experience, customers will be retained, and further purchases may come.
3 Essential Elements of First-Class Customer Service:
1. 24/7 Professional Customer Service Support Hotline
Our customer services are provided all year round. In addition to 24/7 telephone support, other communication channels can also be provided. For example, email, instant messaging, chatbot or virtual agent platform, etc.
2. Tailor-made Customer Service Management Processes
Our team does formulate different professional customer service processes for customers from different industries, for example, providing ITIL-complied processes for the IT industry.
3. 99.95% Service Availability
Our call center operates with a primary site and a backup site, to guarantee our services are provided in the best condition at any time.
