Going digital takes on exciting new meaning with Nexify’s virtual assistant and collaborative solutions. Speak directly to your personal virtual assistant via your mobile device—capable of everything from recommending products to booking dinner at your favourite restaurant. When a technical issue needs resolution, Nexify’s AI-driven Chatbot can take down the details, walk you through simple steps and delegate your issue to the right team—swiftly and automatically. At the office, your organisation’s Intranet connects powerful databases of the company’s collected knowledge to drive analytics and spur collaboration, creating opportunities to improve processes and relationships across the board. All these possibilities and more are made real with Nexify’s innovative digital solutions.
Nexify’s Virtual Assistant platform is capable of understanding natural language voice commands from you to assist with and complete daily tasks. With Nexify’s solution your smartphone or tablet transforms into a powerful personal assistant that truly knows what you’re saying.
Nexify’s Virtual Assistant can automate a wide number of basic customer-facing interactions for your business, reducing the need for staff and provide a faster response, enhancing the company image. For example, in the insurance industry, your customers can speak to a Virtual Assistant just like they were a real agent, who can recommend products, walk them through a quote or log a claim automatically. While shopping online, the Virtual Assistant can suggest items based on what your customer says, and directly help them place and track an order. Virtual Assistant help to facilitate the business operation.
By interpreting a variety of inputs from the user, Nexify’s Virtual Assistant responds realistically to your spoken requests—just like another human being.
Integrated with Document Management System – NEXTORE, Nexify’s Chatbot will provide options for users to choose which document they are looking for. Then, Chatbot will search from system and get the exact file for you in just a second. No matter where you are, you still can get what you need with Nexify’s Chatbot.
For on-screen assistance, Nexify’s Chatbot service helps you navigate everything from your shopping list to customer support. Powered by rules and AI, this service utilises an easily-accessible chat interface to simulate real conversations. It can be embedded into existing chat products, such as Nexify’s Enterprise Instant Messaging – NexChat, to drive direct customers interaction with your brand, tailoring suggestions based on their input to create a totally personalised experience.
Our Chatbot solution is great for automating repetitive requests and enquiries, such as booking a room or ticket, saving time, labour and money. If it is integrated with your customer’s profile and artificial intelligence, it will suggest items for cross-sales based on their buying habits. This can help to boost up the sales and provide personalised service for customers. Connecting Chatbot with document management system- NEXTORE or internal knowledge system turning the Chabot to a virtual Secretary, so it can find the exact file or information you need with just a chat!
Leveraging natural language processing via typed text or voice, Nexify’s IT Help Desk platform is developed from instant messaging solution NEXCHAT. It performs as your friendly, understanding technician available 24×7, processes your users’ queries and compares their question to a database of common issues, suggesting quick fixes immediately. Your users gain the assurance that someone is listening, enhancing your brand’s profile without the need for more staff.
Our IT Help Desk platform delivers immediate results to your users, wherever and whenever they need it. If a resolution cannot be found at that moment, it can automatically file a ticket for follow-up. Integrated with Nexify’s IM solution, your support team receives notifications when follow-up is needed, while your users get real-time updates on their issue. The platform can display its solutions to your users via text, images and video, ensuring they understand each step.
Nexify IT Helpdesk Solution will ask for the types of encountered problems and provide a quick fix for users. If the problem cannot be fixed, the system will issue a ticket. All the issued tickets will be centralized in the Helpdesk Ticket Management Portal for IT support team to follow up.
Your company’s intranet encompasses the collected knowledge of your entire organisation, available to internal users over a private network. It offers a significant focal point for internal communication and collaboration.
Nexify Intranet Solution is derived from a document management system – NEXTORE with centralised tools such as teleconferencing platforms, sophisticated corporate directories and task managers. Moreover, Virtual Assistant and Chatbot functions can be integrated with Intranet so as to provide artificial intelligence functions such as form filling, document finding, making delegating work more efficient, advancing productivity and team collaboration. By encouraging open discussion on new ideas in intranet-accessible forums, employees can brainstorm ideas for improvement across the organisation together, strengthening a culture of collaboration.
Nexify Intranet solution creates a digital experience for all your users rooted in your business’s collected knowledge. Information is easily shared via this central platform, transforming it into knowledge that can identify opportunities for growth, to improve processes or solve issues collaboratively. This knowledge engages users while raising transparency throughout your organisation.
Nexify’s centralised user portal may be fully integrated with your business infrastructure, allowing users to log vacation dates, keep up-to-date with company developments—even search directly for documents and information with the help of Virtual Assistant and Chatbot.
Powered by digital innovation, tech-savvy consumers expect their insurance to reflect the speed and efficiency of their 24/7 lifestyles. How can your insurance company reposition to meet these demands without the need for significant investment in staff and equipment? Nexify’s Chatbot solution personalises your customers’ digital experience meaningfully by swiftly responding to and adapting to their queries, while simultaneously reducing the need for more manpower and the risk of human error.
Virtually every industry faces the challenge of communicating sensitive information within its organisations and between organisations and stakeholders, such as clients and investors. Your organisation needs to convey large volumes of data every day—quickly and securely. Depending on your industry, you might additionally need to record or wipe communications for verification and compliance purposes.
NEXCHAT is a secure instant messaging solution with extendable features including document sharing, data collection, automated chatbots for customer services. Representing the latest trend in business communication and collaboration, NEXCHAT is fully customisable to the needs of your organisation and seamlessly integrated into your enterprise’s current infrastructure. NEXCHAT is highly scalable, reliable and applicable to various industries.