Background
Optimising the business process to boost efficiency for you and your customers
Intelligent Chatbot
A global insurance provider has over 300,000 users accessing its customer and claims database at any given time. To improve its overall customer experience when submitting enquiries and claims, as well as help them track the status of their request, Nexify was brought on to create a more responsive claims submission system that made these procedures quicker and more efficient for both agents and customers. The challenge was to create an interactive yet also a more secure method to receive customers’ enquiries—which could contain sensitive personal information—that would automatically return the correct answer.